Refund Policy
Refund Policy
Last updated: 5th of June
Thank you for choosing FullFlat. Please read this refund policy carefully as it governs the terms and conditions regarding refunds for our products and services. By using our website or purchasing our products or services, you agree to the terms outlined below.
Returns and Cancellations
1.1 All sales are final and non-refundable. We do not offer refunds or accept returns for products or services purchased through our website or WhatsApp.
1.2 Order cancellation might be approved at the sole discretion of FullFlat within 24 hours after the order placement. To request a cancellation, please contact our customer support team at [email protected] within the specified time frame.
1.3 If a cancellation is approved, we require 30 days to process the refund. The refund amount is subject to deductions of occurred costs, such as transaction fees, and will be refunded to a provided UAE bank account via direct bank transfer only.
Products and Services
2.1 Prices for our products and services are subject to change without notice. We reserve the right to modify or discontinue any product or service (or any part or content thereof) without prior notice.
2.2 Some products or services on our website may be limited in quantity. In the event that an item runs out of stock, we reserve the right to provide a similar item as a replacement, with prior notification to the customer.
2.3 All items on our website are depicted using 3D models that closely represent the appearance of the real furniture we provide. However, we cannot guarantee that the products will meet 100% of the client’s expectations due to subjective perception.
2.4 We do not guarantee that the appearance (design, structure, materials) or quality of any products or services will meet your expectations. Furthermore, we do not guarantee the absolute accuracy of all the information provided on the site and reserve the right to make mistakes.
2.5 We reserve the right to restrict the sale of our products or services to any person, geographical area, or jurisdiction, at our discretion. We may also limit the quantity of any products or services provided if necessary. Descriptions and images of products, services, or prices are subject to modification without prior notice, at our discretion. We reserve the right to discontinue the manufacturing or sale of any product at any time. Any offers made on this site are invalid if prohibited.
2.6 We may request additional personal information from the client, such as address, address 2, first name, last name, phone number, and email, for the proper provision of our services. We are not responsible for delays or failure to provide services if you fail to provide the necessary information within a reasonable time after we request it.
Changes to the Refund Policy
We reserve the right to amend or modify this refund policy at any time. Any changes will be communicated to you appropriately. Your continued use of our website or purchase of our products or services after such modifications constitutes your acceptance of the revised refund policy. If you do not agree with the changes, you must stop using our services. Failure to accept the revised refund policy may entitle either party to terminate the agreement.
Contact Information
For any inquiries or concerns regarding this refund policy, please contact us using the following information:
Email: [email protected]
Severability
If any provision of this refund policy is deemed invalid or unenforceable under applicable law, the remaining provisions shall remain in full force and effect.
This refund policy is part of the Terms of Use and Agreement between you and FullFlat and should be read in conjunction with them.